Service Provider
Terms of Service
These Terms of Service govern your use of IVY LOCK REAL ESTATE sustainable property matching services. By accessing our website or using our services, you agree to be bound by these terms and our commitment to environmental responsibility.
Effective from: July 15, 2025 | Last reviewed: July 28, 2025
Service Usage Terms
1. Acceptable Use Policy
When using IVY LOCK REAL ESTATE services, you agree to:
- Provide accurate and truthful information about your rental requirements and sustainability preferences
- Respect environmental values and eco-conscious practices when viewing or residing in our properties
- Communicate respectfully with our team, property owners, and other users of our platform
- Use our website and services only for legitimate sustainable rental property purposes
2. Permitted and Prohibited Uses
✓ Permitted Uses
- • Searching for eco-friendly rental properties
- • Requesting sustainability assessments
- • Accessing our environmental guidance resources
- • Participating in green community initiatives
- • Sharing genuine feedback about our services
✗ Prohibited Uses
- • Submitting false or misleading information
- • Using our services for non-residential purposes
- • Attempting to circumvent our verification processes
- • Interfering with website functionality or security
- • Competing commercial activities without consent
3. Service Access Requirements
Age Requirement: You must be at least 18 years old to use our rental services independently
UK Residency: Our services are currently available only within the United Kingdom
Environmental Commitment: Genuine interest in sustainable living practices and eco-conscious rental choices
4. Fair Usage Guidelines
To ensure fair access to our services for all users:
- • Limit property enquiries to 5 properties per day
- • Attend scheduled property viewings or provide 24-hours notice for cancellations
- • Respect consultation time limits and our team's expertise
- • Use our resources responsibly and share appropriately with others interested in sustainable living
Account and Access Terms
5. Account Creation Requirements
While browsing our website requires no account, accessing personalised services requires:
Required Information
- • Valid email address
- • Full legal name
- • UK contact number
- • Sustainability preferences
Verification Process
- • Email address confirmation
- • Phone number validation
- • Identity verification for viewings
- • Financial assessment for rental eligibility
6. Account Security Responsibilities
You are responsible for:
- • Keeping your contact information current and accurate
- • Protecting confidential information shared during consultations
- • Notifying us immediately of any unauthorized use of your account
- • Maintaining the security of any login credentials provided
7. Account Suspension and Termination
Suspension Circumstances
Accounts may be temporarily suspended for policy violations, payment issues, or security concerns. We provide 48-hour notice when possible.
Termination Policy
Serious violations of these terms, fraudulent activity, or repeated policy breaches may result in permanent account termination.
8. Multiple Account Policies
Each person may maintain only one active account with IVY LOCK REAL ESTATE. Multiple accounts for the same individual are not permitted and may result in all associated accounts being suspended.
Service Availability
9. Service Uptime and Maintenance
Service Hours
- • Website: Available 24/7
- • Phone consultations: Monday-Friday 9AM-6PM
- • Property viewings: By appointment
- • Emergency support: Limited availability
Maintenance Windows
- • Scheduled maintenance: Sundays 2AM-6AM
- • Advance notice: 72 hours minimum
- • Emergency maintenance: As required
- • Service status updates provided
10. Feature Availability
Service features may vary based on:
- • Geographic location within the UK
- • Seasonal availability of properties
- • Local environmental regulations
- • Integration with green certification bodies
- • Third-party service dependencies
- • Technology platform capabilities
11. Geographic Restrictions
Primary Coverage: England, Wales, Scotland, and Northern Ireland
Expanding Areas: Rural communities with developing sustainable infrastructure
Future Plans: International expansion subject to local environmental regulations
12. Service Modifications and Updates
IVY LOCK REAL ESTATE reserves the right to:
- • Update our sustainability criteria and certification standards
- • Modify service features to improve environmental impact
- • Adjust pricing structures with 30 days advance notice
- • Discontinue services that no longer align with our environmental mission
Intellectual Property
13. Content Ownership
IVY LOCK REAL ESTATE owns all rights to:
- • Website design, functionality, and user interface
- • Sustainability assessment methodologies and criteria
- • Property database and green certification ratings
- • Educational content and environmental guidance materials
- • Branding, logos, and trademark materials
14. User-Generated Content Rights
Your Content
- • You retain ownership of content you submit
- • Reviews and feedback remain your intellectual property
- • Photos and testimonials require explicit consent for use
Usage License
- • Limited license to use your feedback for service improvement
- • Anonymous usage data for sustainability research
- • Right to moderate and remove inappropriate content
15. License Grants
We grant you a limited, non-exclusive license to:
- • Access and use our website for personal rental property searches
- • Download and use our sustainability guides for personal reference
- • Share our content with proper attribution for educational purposes
16. Copyright and Trademark Notices
All content on this website is protected by UK and international copyright laws. The IVY LOCK REAL ESTATE name, logo, and related marks are trademarks of IVY LOCK REAL ESTATE LTD. Unauthorized use is strictly prohibited.